Nobel International Business (NIBS) University
MSDML - Master of Service Design, Management and Leadership
Intake Period(s):
Private
University
Domestic
USD 0.00
International
USD 0.00
Programme Overview
Program Overview
Services in both the private and public sectors are vital to the future of African economies and societies. Technical knowledge and skills will always be essential for service executives in banking and financial services, public and government services, and professional services (accounting, law, consulting, healthcare, etc.). However, service executives will not survive in the current environment of dynamic change and increasing sophistication of clients in Africa by simply being better technicians; they also have to be much better entrepreneurial service leaders and managers who deeply understand how services are designed, managed, and led. Working from this integrated perspective, this Program helps students develop an engaged understanding of service design, service management, and leadership that will underpin their capacity and career development as leaders of service-oriented enterprises.
Program Objectives
Upon completing the Program, you would have developed the knowledge and skills to:
Profoundly understand how value is defined, created, and embedded in service delivery
Design and implement quality processes to raise the level of employee and client service experience
Develop and enhance appropriate leadership skills needed to deliver service strategies
Lead teams to design and provide quality services that cater to clients’ and customers’ needs and expectations.
Implement plans and processes for monitoring the delivery of a seamless service experience.
Required Modules – 3 credits for each course – Total Credits = 40
Stage 1 – Duration: 4 months
Module 1: Services Design and Management
Service Management
Service Design & Innovation
Module 2: Service Quality & Business Models
Digital Services Business Model & Strategy
Service Quality Management
Stage 2: Duration: 4 months
Module 3: Service Experience Management
Service Employee & Customer Experience Management
Strategic Risk Management
Module 4: Service Leadership
Sustainability Leadership, Ethics, and CSR
Leading Professional Services
Stage 3: Duration: 4 months
Module 5: Service Entrepreneurial Project
Research Methods
Program Certification
Master of Service Design, Management & Leadership (MSDML)
Certified Service Design & Strategy Professional (CSDSP)
Domestic Requirements
What documents are needed before i can begin my application?
Before you begin your application make sure you have:
Your qualification details including grades and dates taken. You will have the opportunity to upload scanned copies of your qualification certificates/transcripts in the application.
A scanned copy of your passport or other official photographic ID e.g. photo driving license, Ghana Card, or passport. This will help us verify your application to study with us.
Your updated CV
A personal statement showing your interest for the course/subject. This is a mandatory requirement and you will be able to upload it into your application. You may want to include your reasons for applying for the course, your experience in the field, how you feel you would benefit from studying and relevant information about your previous studies. You could also tell us about your non-academic experiences such as hobbies, interests, and participation in any clubs, societies or voluntary work.
If you have any questions, please email apply@nibs.edu.gh
What are the entry requirements for Master's programs?
First degree in any discipline – Engineering, Science, Business, Medicine, etc. with 3 years of relevant work experience or
Professional Qualifications (ICA, ACCA, CIM, CIMA, etc.) with 3 years of relevant work experience or
HND in any discipline with 5 years of work experience or
Entrepreneurs and senior executives with at least ten years of business experience (such applicants must not exceed 10% of a cohort).
International applicants may be admitted based on qualifications from their home country universities with equivalence determined by GTEC.
Evidence of English Language Proficiency required from students from Non-English speaking Countries.
Before you begin your application make sure you have:
Your qualification details including grades and dates taken. You will have the opportunity to upload scanned copies of your qualification certificates/transcripts in the application.
A scanned copy of your passport or other official photographic ID e.g. photo driving license, Ghana Card, or passport. This will help us verify your application to study with us.
Your updated CV
A personal statement showing your interest for the course/subject. This is a mandatory requirement and you will be able to upload it into your application. You may want to include your reasons for applying for the course, your experience in the field, how you feel you would benefit from studying and relevant information about your previous studies. You could also tell us about your non-academic experiences such as hobbies, interests, and participation in any clubs, societies or voluntary work.
If you have any questions, please email apply@nibs.edu.gh
What are the entry requirements for Master's programs?
First degree in any discipline – Engineering, Science, Business, Medicine, etc. with 3 years of relevant work experience or
Professional Qualifications (ICA, ACCA, CIM, CIMA, etc.) with 3 years of relevant work experience or
HND in any discipline with 5 years of work experience or
Entrepreneurs and senior executives with at least ten years of business experience (such applicants must not exceed 10% of a cohort).
International applicants may be admitted based on qualifications from their home country universities with equivalence determined by GTEC.
Evidence of English Language Proficiency required from students from Non-English speaking Countries.
International Requirements
What documents are needed before i can begin my application?
Before you begin your application make sure you have:
Your qualification details including grades and dates taken. You will have the opportunity to upload scanned copies of your qualification certificates/transcripts in the application.
A scanned copy of your passport or other official photographic ID e.g. photo driving license, Ghana Card, or passport. This will help us verify your application to study with us.
Your updated CV
A personal statement showing your interest for the course/subject. This is a mandatory requirement and you will be able to upload it into your application. You may want to include your reasons for applying for the course, your experience in the field, how you feel you would benefit from studying and relevant information about your previous studies. You could also tell us about your non-academic experiences such as hobbies, interests, and participation in any clubs, societies or voluntary work.
If you have any questions, please email apply@nibs.edu.gh
What are the entry requirements for Master's programs?
First degree in any discipline – Engineering, Science, Business, Medicine, etc. with 3 years of relevant work experience or
Professional Qualifications (ICA, ACCA, CIM, CIMA, etc.) with 3 years of relevant work experience or
HND in any discipline with 5 years of work experience or
Entrepreneurs and senior executives with at least ten years of business experience (such applicants must not exceed 10% of a cohort).
International applicants may be admitted based on qualifications from their home country universities with equivalence determined by GTEC.
Evidence of English Language Proficiency required from students from Non-English speaking Countries.
Before you begin your application make sure you have:
Your qualification details including grades and dates taken. You will have the opportunity to upload scanned copies of your qualification certificates/transcripts in the application.
A scanned copy of your passport or other official photographic ID e.g. photo driving license, Ghana Card, or passport. This will help us verify your application to study with us.
Your updated CV
A personal statement showing your interest for the course/subject. This is a mandatory requirement and you will be able to upload it into your application. You may want to include your reasons for applying for the course, your experience in the field, how you feel you would benefit from studying and relevant information about your previous studies. You could also tell us about your non-academic experiences such as hobbies, interests, and participation in any clubs, societies or voluntary work.
If you have any questions, please email apply@nibs.edu.gh
What are the entry requirements for Master's programs?
First degree in any discipline – Engineering, Science, Business, Medicine, etc. with 3 years of relevant work experience or
Professional Qualifications (ICA, ACCA, CIM, CIMA, etc.) with 3 years of relevant work experience or
HND in any discipline with 5 years of work experience or
Entrepreneurs and senior executives with at least ten years of business experience (such applicants must not exceed 10% of a cohort).
International applicants may be admitted based on qualifications from their home country universities with equivalence determined by GTEC.
Evidence of English Language Proficiency required from students from Non-English speaking Countries.
Programme Details
Certificate Type
Mode of Study/teaching
Duration
1 Years
Campus Region & Location
Region: Greater Accra
Location: Accra
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